Privacy Policy

1. Information We Collect

Depending on the nature of the support request, Artbling may collect:

• Your name, phone number, and publicly available WhatsApp profile information.
• Order details, delivery information, payment references, and support history.
• Messages, images, screenshots, attachments, or documents you voluntarily share.
• Operational metadata needed to run, secure, and improve the support workflow.

2. How We Use Information

• To answer questions related to orders, products, returns, exchanges, cancellations, and delivery.
• To verify customer identity where necessary for order-related assistance.
• To maintain records, investigate misuse, and improve service quality.
• To comply with accounting, legal, regulatory, or fraud-prevention obligations.

3. Sharing of Information

Artbling does not sell personal information. Information may be shared only where reasonably necessary:

• With service providers supporting hosting, commerce, messaging, automation, logistics, or customer operations.
• With Meta or WhatsApp as part of the messaging infrastructure used to deliver the service.
• When disclosure is required by law or necessary to protect Artbling's legal rights, users, or systems.

4. Data Retention

Support-related information is retained only for as long as reasonably necessary to provide customer care, maintain business records, resolve disputes, prevent fraud, or comply with applicable law.

5. Data Security

Artbling applies reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

6. Your Rights

Subject to applicable law, you may request access, correction, or deletion of your information by contacting us.

7. Third-Party Services

Artbling may rely on third-party tools such as Shopify, Meta, WhatsApp, hosting providers, and workflow tools. Those services are governed by their own policies and terms.

8. Updates to This Policy

Artbling may update this Privacy Policy from time to time. The most recent version will remain available on this page.

9. Contact

For privacy questions or requests, contact info.artbling@gmail.com.